Support Center

LinkedIn OAuth is the only sign-in method. There is no email and password, Google or magic-link login, and no separate sign-up page — authorising Kruti.io on LinkedIn creates your account. One Kruti.io account per LinkedIn profile is permitted.

Go to Settings, then Subscription, then Cancel Subscription in the app, or email a cancellation request to support@kruti.io. Your subscription stays active until the end of the current billing period and you keep full access until it expires. No partial-month refunds are provided for mid-cycle cancellations.

Refunds are available in three cases: within 48 hours of your first subscription payment if you have not generated any content; a pro-rated refund if the platform is unavailable for more than 72 consecutive hours in a billing period due to issues on Kruti.io's end, excluding maintenance announced in advance; and a full refund for billing errors such as duplicate or incorrect charges. Email support@kruti.io with the subject line "Refund Request", your registered email address, the reason and the payment date. Requests are reviewed within 3 business days, approved refunds are processed within 5 to 7 business days via Razorpay, and the bank-side credit typically takes a further 5 to 10 business days. Dissatisfaction with AI content quality is not eligible for a refund.

Account deletion and data export are handled by email — contact support@kruti.io. On deletion, all user data, content plans, posts and newsletters are permanently deleted from the database, and the deletion cascades through all related records. You can revoke Kruti.io's LinkedIn access yourself at any time from LinkedIn's Settings, under Data Privacy and Permitted Services.

If a payment fails, your account status changes to past due. After repeated failures, access to the dashboard may be restricted until the payment is resolved. Billing runs monthly through Razorpay on the anniversary of your subscription start date. Note that chargebacks filed without contacting support first may result in temporary suspension pending investigation.