CIM Analytics
Having trouble connecting data sources, configuring dashboards, or generating reports? Our analytics support team is ready to help you get insights flowing.
Our support team responds within 4 business hours.
Send us your dashboard or data source query. Include screenshots if possible for faster diagnosis.
Send EmailChat with our analytics specialists during business hours (Mon–Fri, 9 AM – 7 PM IST).
Start ChatGuides for connecting data sources, building custom dashboards, configuring alerts, and generating reports.
View DocsJoin live webinars on marketing analytics best practices, dashboard design, and data-driven decision making.
RegisterQuick answers to the most frequently reported issues with CIM Analytics.
Re-authenticate your Google Analytics connection via Settings → Data Sources. Ensure you've granted read-only access to the correct GA4 property.
Some data sources have processing delays (up to 48 hours for certain ad platforms). Check the data source status indicator for sync timestamps.
Large reports with many widgets may timeout. Try reducing the number of widgets or splitting into multiple reports. Contact support if the issue persists.
Verify the client portal data source filters. Each portal should be scoped to the correct accounts and properties. Check Portals → Settings → Data Filters.
Can't find what you're looking for? Our dedicated support team is always ready to assist you with any CIM Analytics related queries.