CIM SocialHub
Having trouble with social account connections, post scheduling, or analytics tracking? Our social media experts are here to help you manage your presence effectively.
Our support team responds within 4 business hours.
Reach out with your social media management query. Include your connected account details for faster assistance.
Send EmailChat with our social media specialists during business hours (Mon–Fri, 9 AM – 7 PM IST).
Start ChatGuides for connecting social accounts, scheduling posts, setting up the unified inbox, and generating analytics reports.
Visit Help CenterSchedule a one-on-one consultation with our social media strategist for personalized guidance and best practices.
Book NowQuick answers to the most frequently reported issues with CIM SocialHub.
Instagram requires periodic re-authentication due to Meta's API policies. Go to Settings → Connected Accounts → Instagram and click 'Reconnect'. Ensure your Instagram account is a Business or Creator account.
Check that the connected account still has valid permissions. For Instagram, ensure your Facebook Page is linked. Review the Publishing Queue for error messages.
Minor discrepancies are normal due to API data processing delays and timezone differences. Our data syncs every 15 minutes. For significant gaps, re-sync the account.
Verify that inbox permissions are granted for each connected platform. Some platforms (e.g., Instagram DMs) require additional OAuth scopes. Reconnect with full permissions.
Can't find what you're looking for? Our dedicated support team is always ready to assist you with any CIM SocialHub related queries.