CIM ChatBot
Need help with your chatbot setup, knowledge base training, or multi-channel deployment? Our support team specializes in conversational AI and is ready to assist you.
Our support team responds within 4 business hours.
Reach out with your chatbot configuration questions. Include your bot ID for faster resolution.
Send EmailIronically, you can chat with our human support team to get help with your chatbot (Mon–Fri, 9 AM – 7 PM IST).
Start ChatStep-by-step guides for chatbot training, channel integration, lead flow setup, and analytics configuration.
Browse GuidesWatch walkthrough videos covering chatbot setup, RAG configuration, and advanced conversation design.
Watch VideosQuick answers to the most frequently reported issues with CIM ChatBot.
Review your knowledge base content for accuracy. The chatbot's responses are grounded in the data you provide. Update or add documents via the Knowledge Base tab and re-index.
Ensure you have a verified WhatsApp Business account and that the Twilio/Meta webhook URL matches your CIM ChatBot dashboard. Re-authenticate if the token has expired.
Response latency typically depends on the complexity of your knowledge base. Consider breaking large documents into smaller, focused sections for faster retrieval.
Verify that your CRM integration (HubSpot, Salesforce, etc.) is connected with valid OAuth credentials. Check the Integrations → Sync Logs for error details.
Can't find what you're looking for? Our dedicated support team is always ready to assist you with any CIM ChatBot related queries.