Privacy Policy

Account Information

Name, email, company name, and billing details provided during registration.

Knowledge Base Data

Documents, FAQs, and website content you upload to train your chatbot. This data is processed and indexed for retrieval-augmented generation (RAG).

Conversation Data

Messages exchanged between your chatbot and end-users, including text content, timestamps, and session identifiers. This data powers analytics and chatbot improvement.

End-User Data

Information provided by visitors interacting with your chatbot, such as names, email addresses, and phone numbers collected through lead qualification flows.

Chatbot Operation

To process and respond to conversations using your knowledge base. RAG queries are processed in real-time and responses are generated based on your uploaded content.

Analytics & Improvement

To generate conversation analytics, satisfaction scores, and performance metrics. Anonymized conversation patterns may be used to improve our NLP models.

Multi-Channel Delivery

To deploy and manage your chatbot across website widget, WhatsApp, Messenger, Instagram, Slack, and Telegram. Each channel integration requires specific data handling per platform policies.

Lead Management

To qualify, score, and route leads captured by your chatbot to your CRM or sales team via configured integrations.

Encryption

All conversation data is encrypted at rest (AES-256) and in transit (TLS 1.3). Knowledge base vectors are stored in isolated Pinecone namespaces.

Data Isolation

Each customer's chatbot data, knowledge base, and conversation history are logically isolated. No cross-tenant data access is possible.

PII Handling

End-user PII collected through chatbot interactions is stored securely and can be configured for automatic redaction or anonymization.

CRM Integrations

When connected to HubSpot, Salesforce, or Zoho, lead data is transmitted to your CRM account. We act as a data processor in these scenarios.

Messaging Platforms

Conversations on WhatsApp, Messenger, and other platforms are subject to those platforms' privacy policies in addition to ours.

AI Providers

We use OpenAI APIs for natural language processing. Conversation data sent to OpenAI is not used for model training per our enterprise agreement.

Conversation logs are retained for 6 months by default (configurable). Knowledge base data is retained for the duration of your subscription. You can delete individual conversations, entire knowledge bases, or request full account deletion at any time.

You have the right to access, correct, delete, or export your data. End-users can request data deletion through your chatbot's privacy controls. Contact us at contact@cinuteinfomedia.com for any privacy-related inquiries.